The Home Depot | Self-Checkout Kiosk
Challenge
While using the self-checkout kiosk at my local Home Depot for a DIY project, I encountered two receipt options on the confirmation page: “Email and Print” or “Print Receipt.” This setup seemed overly complicated and missed an opportunity to promote more eco-friendly choices.
I decided to redesign the receipt selection experience to:
Simplify the options by allowing users to choose either Email, SMS, or Print—removing the confusing “Email and Print” combination.
Introduce a sustainability message, showing the carbon footprint saved by opting for a digital receipt over a paper one.
Set one of the digital options as the default, nudging users toward a more environmentally conscious choice while still giving them control.
This redesign aims to streamline the process while helping users avoid carrying physical receipts, prevents loss, and offers easy digital access, making it a convenient and eco-friendly alternative.
Target Audience
Customers at Home Depot who use self-checkout kiosks and may be motivated by sustainability.
With the research findings, I began brainstorming ways to improve the receipt selection process on Home Depot’s self-checkout kiosks. My focus was on simplifying the user experience, reducing decision fatigue, and nudging users toward more sustainable choices.
Brainstorming
Explored how other retailers handle digital receipt options, particularly focusing on those like CVS that have started to promote digital-first approaches.
Research shows that simply setting the default to a sustainable option can lead to significantly higher adoption rates.
Initial Sketches
I began with low-fidelity wireframes, focusing on how the options would be laid out on the confirmation page. These wireframes included:
A clear call-to-action for selecting a receipt option.
Three options: Email, SMS, and Print.
A small, non-intrusive visual showing the carbon footprint saved when choosing a digital option.
In-store self-checkout kiosk: Confirmation screen vertical wireframe (Figma). This is the current confirmation screen layout with the addition of SMS as a receipt option and the carbon footprint saved message.
In-store self-checkout kiosk: Confirmation screen horizontal wireframe (Figma).
Design
Once the wireframes were complete, I transitioned to high-fidelity mockups. These mockups included:
Clean, modern typography to make the receipt options easy to read and accessible.
A visual representation of the carbon savings, using icons to show how much paper would be saved by opting for a digital receipt.
Clear CTAs (Call-to-Actions) for each receipt option, with the digital receipt pre-selected to guide users toward more eco-friendly choices.
To view the mockups in Figma, click on the following image:
Figma
In-store self-checkout kiosk: confirmation screen vertical mockup (Figma). This is the current confirmation screen layout with the addition of SMS as a receipt option and the carbon footprint saved message.
In-store self-checkout kiosk: confirmation screen horizontal mockup (Figma).
Results
I presented the recommendations to the POS team and received positive feedback. Although the project was paused, it was a meaningful opportunity to practice thoughtful UX design, and I’m grateful for the experience and skills it provided.